Shipping policy

Shipping from High Tide, Santa Barbara

Every order ships from our gallery at 334 Anacapa St #1, Santa Barbara, CA.

What it costs: shipping is priced at checkout by weight and distance at the carriers' own rates (the post office, UPS or FedEx, your pick), with no markup from us. Small things like papers, tips and pendants cost a few dollars to send; a boxed tube costs more. You see the exact number before you pay.

Local pickup is free. Choose it at checkout and collect your piece at the gallery, open 10am to 8pm every day. Vaporizer devices (Puffco, Volcano and the like) are pickup only: the carriers do not accept them in the mail.

Processing: orders ship within 2 business days. You get tracking the moment the label prints.

Packing: glass is packed by hand at the gallery by people who handle glass every day. We photograph every piece before it goes in the box, and every glass shipment goes out insured, and if requested with signature on delivery.

Arrived damaged? Contact us within 48 hours with photos of the piece and the packaging and we make it right. Transit damage is on us, not you.

International: we do ship internationally. The checkout prices it, and customs paperwork adds a few days before the package leaves. Duties and import taxes are the buyer's responsibility. Email us before ordering if you want to confirm cost and timing to your country.

Questions before you order? Call the gallery at (805) 845-2924.