Refund policy

Returns

Every piece of glass here is one of a kind or made in a small run, so all sales are final: we don't take returns or give refunds for a change of mind.

Two exceptions, and we stand behind both.

Arrived damaged: tell us within 48 hours of delivery with photos of the piece and the packaging, and we make it right with a repair, a replacement where one exists, or a refund.

Not as described: if what arrives doesn't match the listing, tell us within 48 hours and we sort it out.

Questions: (805) 845-2924 or hightidesb@gmail.com